Contact Us
Get in Touch
Last updated: November 8, 2026
Need to ask about a product, an order or a delivery?
The Aromessas customer service team can help you find information about our skincare, cosmetics, hair care and personal care products.
You can also contact us about payments, returns and refunds.
For a question about an existing purchase, please include your order number whenever possible.
Telephone
+33 6 07 79 18 50
Our customer service hours are:
Monday–Friday
9:00 AM–6:00 PM (CET)
Messages received outside service hours will be reviewed during the next regular service period.
Postal and return address
Aromessas
La Bracadelle Haute
Labécède-Lauragais, 11400
France
This is also our published return address.
Please get in touch before sending back a product so that we can explain the free return procedure and any applicable hygiene-related restrictions.
Reporting an issue with a purchase
If you are contacting us about a product you received, the following details can help:
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Where and when the product was purchased.
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An order number or other available purchase confirmation.
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The name of the product concerned.
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Photographs of the item or packaging, if they help illustrate the issue.
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A description of what went wrong or why you are dissatisfied.
If your enquiry concerns a skin reaction or other unexpected effect following use, please tell us which product was involved and what happened. You do not need to send sensitive medical records.
Customers exercising the statutory right of withdrawal do not have to provide a reason or photographs.
Contact form
A contact form is also available at the bottom of this page, providing another way to submit your enquiry.
Please enter an email address where we can reach you and explain how we can help.
The information you submit will be used to respond to your message, in accordance with our Privacy Policy.