Shipping policy

Last updated: November 8, 2026

Ordering skincare or beauty essentials should come with clear delivery expectations. At Aromessas, we provide standard shipping to Metropolitan France at no additional cost.

Where orders can be delivered

Our current delivery area is Metropolitan France.

We are not presently offering delivery to French overseas territories or international destinations. Customers should provide a complete delivery address within our service area when placing an order.

Preparing your parcel

We normally prepare orders within 1–2 business days following payment confirmation.

Business days are Monday through Friday, excluding public holidays in France. Purchases made on weekends or public holidays will generally begin processing on the following business day.

Preparation time is not included in the carrier's delivery period.

Estimated arrival

Once the parcel has been dispatched, delivery within Metropolitan France usually takes 3–5 business days.

Under normal circumstances, the combined order preparation and transportation period is approximately 4–7 business days from payment confirmation.

This is an estimated delivery window. Unforeseen transport interruptions, local delivery conditions and incomplete address details may affect arrival times.

No shipping charge

Standard shipping is free for every order delivered within Metropolitan France.

There is no minimum order value for free shipping. No standard delivery fee is added to the amount payable at checkout.

Checking your delivery details

Before completing your purchase, please check the recipient's name, street address, postal code and telephone number.

If you notice an error after ordering, email us as soon as possible. Address changes may not be available after dispatch.

Where parcel tracking is provided by the carrier, we will make the tracking information available to you.

Late or missing deliveries

If your order has passed the estimated delivery period, contact us with your order reference.

We will review the available shipping information and assist with the appropriate next steps.

Your statutory rights concerning delivery delays, non-delivery and cancellation remain applicable under French consumer law.

For assistance:

Aromessas
Email: info@aromessas.com
Telephone: +33 6 07 79 18 50

Customer service: Monday–Friday, 9:00 AM–6:00 PM (CET).

Address: La Bracadelle Haute, Labécède-Lauragais, 11400, France.