Refund policy

Last updated: November 8, 2026

We recognise that a skincare or beauty product may not always be what you expected when ordering online.

This page explains how to cancel an eligible purchase, return a product and request assistance if something arrives damaged or incorrect.

Changing your mind within 14 days

For an eligible online purchase, you have 14 calendar days after receiving the goods to notify Aromessas that you wish to withdraw from your order.

You do not have to justify your decision.

If several goods from one order arrive separately, the withdrawal period begins when the final item is received.

You may exercise this right by sending a clear written statement to info@aromessas.com. A statutory withdrawal form may also be used.

Once your withdrawal has been communicated, you normally have a further 14 calendar days to return the goods.

A note about opened beauty products

Some cosmetics and personal care items are supplied with a hygiene or protective seal.

Where a product has been unsealed after delivery and cannot be returned for genuine health protection or hygiene reasons, the statutory withdrawal exception may apply.

This can be relevant to certain sealed lip products, skincare preparations, masks or personal care items, depending on their packaging and the circumstances.

Not every opened or used cosmetic product is automatically excluded from return. Any exception will be applied only where the requirements of French consumer law are met.

An unopened product does not lose its statutory withdrawal eligibility simply because it is a cosmetic.

A product that is faulty, damaged or not in conformity with the contract remains subject to applicable statutory consumer guarantees, independently of the withdrawal rules.

Returning an eligible item

Start by emailing info@aromessas.com. We will explain the return arrangements and how to send the parcel without paying return postage.

Our return address is:

Aromessas
La Bracadelle Haute
Labécède-Lauragais, 11400
France

Return shipping is free. We do not charge a restocking fee.

Where a product is eligible for withdrawal, please handle it only as necessary to examine its nature, characteristics and functioning. Excessive handling may result in a reduction in value for which you may be responsible under applicable law.

Information to include

To help us find your purchase and understand the enquiry, please provide the purchase date, place of purchase and order confirmation or other available proof of purchase.

For a complaint about damage, a packaging problem or an incorrect item, please also describe what happened and attach product photographs if possible.

You may explain why you are dissatisfied, but a reason or photographs are not mandatory when exercising the statutory right of withdrawal.

Refund timing and payment method

Our normal procedure is to initiate an eligible return refund within 1–2 business days after receiving the returned goods.

For statutory withdrawals, reimbursement is subject to the legal deadline of 14 days from notification of withdrawal. Where permitted, we may defer reimbursement until the goods have been received or evidence of their return shipment has been provided, whichever occurs first.

Refunds are issued to the original payment method unless you expressly agree to a different method without additional expense.

After initiation, it normally takes approximately 8 business days for the payment provider or bank to credit the refund. This is an estimated banking period and does not extend our statutory reimbursement obligation.

We will notify you by email or telephone once the refund has been initiated.

As standard delivery is free, there is no original standard shipping fee to reimburse.

When there is a problem with a product

If a skincare item, shampoo, mask or other product arrives damaged, incorrect or defective, contact us promptly.

Include the order details, the affected product and a description of the issue. Photos of the item and packaging can help us investigate.

Consumer rights under the French legal guarantee of conformity and the legal guarantee against hidden defects remain applicable.

Depending on the circumstances, remedies may include repair, replacement, a price reduction or reimbursement as required by law.

Questions about your return

Email: info@aromessas.com
Phone: +33 6 07 79 18 50

Customer support: Monday–Friday, 9:00 AM–6:00 PM (CET).