Terms of service

Last updated: November 8, 2026

These terms govern purchases made through aromessas.com, the online store trading under the name Aromessas.

The website offers skincare, cosmetics, makeup, hair care and personal care products to customers within its stated delivery area.

Please review the information below before placing an order.

The products offered

The Aromessas catalogue may include facial serums, masks, lip products, shampoos, skincare preparations and other beauty and personal care products.

Product descriptions are intended to communicate the characteristics of the item being sold. Ingredients, quantity, directions for use and relevant precautions should be consulted on the individual product page and packaging.

Customers should not interpret general cosmetic descriptions as medical advice or as a guarantee of a particular personal result.

Selecting and purchasing products

Before confirming an order, you will have the opportunity to check the products selected, quantities, delivery information and total payable amount.

Prices displayed to consumers must include applicable taxes as required by law. The final amount payable is presented before the order is submitted.

Standard shipping within Metropolitan France is free.

Payment can be made using Visa, Mastercard or PayPal, as made available at checkout.

Orders can proceed once payment has been successfully authorised.

Availability

The ability to add a product to the cart does not guarantee that every item will remain available.

If a product cannot be supplied after an order has been accepted, we will inform the customer and arrange a legally appropriate resolution, including reimbursement where required.

We will not substitute a different product without the customer's agreement.

Dispatch and delivery

Our usual order preparation time is 1–2 business days after payment confirmation.

Once dispatched, parcels normally arrive within 3–5 business days in Metropolitan France.

Actual delivery times may vary. Applicable statutory rights concerning delays and non-delivery remain unaffected.

More information can be found on our Delivery & Shipping page.

Withdrawal and returns

Consumers normally have a 14-calendar-day withdrawal period for eligible distance purchases.

Certain unsealed goods may be excluded where they cannot be returned for genuine health or hygiene reasons, as permitted by law.

We offer free returns and charge no restocking fee.

The relevant procedure and legal exceptions are explained in our Returns, Cancellations & Refunds page.

Refund handling

We normally initiate an eligible return refund within 1–2 business days of receiving the returned goods, subject to applicable statutory requirements.

Reimbursement is made using the original payment method unless otherwise expressly agreed without additional cost.

Payment providers and banks normally take approximately 8 business days after initiation to credit the funds.

Cosmetic product information and safety

Products should be used according to their directions and warnings.

Before using an unfamiliar product, customers should examine its ingredients and any precautions relevant to their individual circumstances.

Do not use a product past any applicable expiry or period-after-opening instructions.

Cosmetic products placed on the European Union market must comply with the applicable legal requirements, including those concerning the responsible person, product safety and labelling.

No part of these terms removes the seller's responsibilities under consumer protection or product safety law.

Website materials

Website texts, product images, graphics and other content may be protected by intellectual property rights.

The use of such materials is subject to the rights of their respective owners and applicable law.

Personal information

Customer information is processed for purposes associated with operating the website, handling orders, customer support and other lawful activities.

The separate Privacy Policy describes personal data processing and individual rights.

Resolving a complaint

For questions or disagreements concerning an order, customers may first contact info@aromessas.com.

French consumer law and the applicable mandatory consumer protections govern purchases covered by these terms.

Eligible consumers have access to the applicable consumer mediation procedures. The designated mediator's details must be available through the store's legal information.